How to resolve various problems and guest complaints efficiently?
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Why does a guest choose to return, or not to return, to a particular establishment?
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Mystery shopping inspections – important tool in improving the quality of customer service.
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Travelnews.lv and Centurion Hospitality congratulate the winner of the restaurant evaluation – "Bibliotēka №1".
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Travelnews.lv and Centurion Hospitality have completed an independent evaluation of the top 20 restaurants in Riga.
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Implementation of service standards – what are the benefits for the employees and management?
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What are the benefits of introducing service standards?
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