Step-by-step learning strengthens the implementation of knowledge in everyday work. That is why our training programmes complement each other. Choose all for your team or focus on what matters most now.
Training | Workshop
RESTART AND EXCELLENT
CUSTOMER SERVICE
# MOTIVATION, ENERGY RENEWAL
# CUSTOMER SERVICE, FIRST IMPRESSION
# TEAM BUILDING, TEAM UNITY
1. Signs of fatigue, routine or overload appear within the team
2. A careless attitude towards work and customer service
3. Internal tensions and frustrations are beginning to form
4. There is a lack of understanding of colleagues’ roles and value
5. Staff turnover or new colleagues joining the team
6. There is a need to align departments and remote team members
7. You are looking for an inspiring session within a bigger event
2. A careless attitude towards work and customer service
3. Internal tensions and frustrations are beginning to form
4. There is a lack of understanding of colleagues’ roles and value
5. Staff turnover or new colleagues joining the team
6. There is a need to align departments and remote team members
7. You are looking for an inspiring session within a bigger event
1. Challenging the comfort zone and a fresh look at daily actions
2. A strong first impression for customers, colleagues and close ones
3. Stronger team unity and early resolution of potential conflicts
4. Higher daily team engagement and loyalty to the company
5. A stronger connection with the trainer for future programmes
2. A strong first impression for customers, colleagues and close ones
3. Stronger team unity and early resolution of potential conflicts
4. Higher daily team engagement and loyalty to the company
5. A stronger connection with the trainer for future programmes
Format: in-person or online
Total duration: up to 5 hours including breaks
Training days: 1
Practical exercises: included in the overall duration
Recommended group size: 6-20 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
Total duration: up to 5 hours including breaks
Training days: 1
Practical exercises: included in the overall duration
Recommended group size: 6-20 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
– For organisations and teams across all industries
Training | Workshop
PRO-LEVEL SALES, STRATEGY
AND DIALOGUE
# INTERNAL BLOCKS, EXCUSES, FEARS, EGO
# CUSTOMER OBJECTIONS, EMPATHY, ARGUMENTS
# LONG-TERM RELATIONSHIPS, PARTNERSHIP
1. The sales team lacks ambition, self-belief and has many excuses
2. A lack of confidence in negotiations leads to avoiding meetings
3. Handling incoming requests is more common than proactive outreach
4. Sales conversations focus only on price, discounts or volume
5. Customer objections often create confusion and expose weak arguments
6. The sales process prioritises transactions over long-term partnership
7. A deeply industry-tailored training with real examples is needed
2. A lack of confidence in negotiations leads to avoiding meetings
3. Handling incoming requests is more common than proactive outreach
4. Sales conversations focus only on price, discounts or volume
5. Customer objections often create confusion and expose weak arguments
6. The sales process prioritises transactions over long-term partnership
7. A deeply industry-tailored training with real examples is needed
1. Changing the perception of what sales truly is and is not
2. Understanding how preparation supports sales and saves time
3. Dozens of examples on building dialogue and leading customers to decisions
4. Examples of increasing value without focusing on discounts
5. The role of empathy in identifying needs, argumentation and upselling
2. Understanding how preparation supports sales and saves time
3. Dozens of examples on building dialogue and leading customers to decisions
4. Examples of increasing value without focusing on discounts
5. The role of empathy in identifying needs, argumentation and upselling
Format: in-person or online
Total duration: up to 10 hours including breaks
Training days: 2 or 3
Practical exercises: included in the overall duration
Recommended group size: 6-14 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
Total duration: up to 10 hours including breaks
Training days: 2 or 3
Practical exercises: included in the overall duration
Recommended group size: 6-14 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
– Heads of Sales
– Sales Directors
– Sales Managers
– B2B and B2C salespeople
– Project managers
– After-sales professionals
– Account managers and agents
– Sales representatives
– Small business owners
– Customer service and support specialists
– Sales Directors
– Sales Managers
– B2B and B2C salespeople
– Project managers
– After-sales professionals
– Account managers and agents
– Sales representatives
– Small business owners
– Customer service and support specialists
Training | Workshop
SALES CALLS AND WRITTEN COMMUNICATION
# COLD CALLS TO NEW CUSTOMERS
# PROACTIVE CALLS TO EXISTING CUSTOMERS
# EMAIL, WHATSAPP, LINKEDIN COMMUNICATION
1. The team fears proactive calling or it is not part of daily practice
2. Calling is seen as disturbing or making the salesperson appear desperate
3. Offers are sent, but follow-up with customers often does not happen
4. There is no strategy for structuring calls and handling customer objections
5. Emails and WhatsApp messages are impersonal and fail to build a connection
6. Written communication shows frequent structural and language mistakes
7. A deeply industry-tailored training with real examples is needed
2. Calling is seen as disturbing or making the salesperson appear desperate
3. Offers are sent, but follow-up with customers often does not happen
4. There is no strategy for structuring calls and handling customer objections
5. Emails and WhatsApp messages are impersonal and fail to build a connection
6. Written communication shows frequent structural and language mistakes
7. A deeply industry-tailored training with real examples is needed
1. Realising that a pleasant call and a well-written email also drive sales
2. Greater confidence and open attitude towards calling customers
3. The ability to structure phone conversations, handle objections and sell
4. Clearer structure and fewer mistakes in written communication
5. A unified and professional image across all communication channels
2. Greater confidence and open attitude towards calling customers
3. The ability to structure phone conversations, handle objections and sell
4. Clearer structure and fewer mistakes in written communication
5. A unified and professional image across all communication channels
Format: in-person or online
Total duration: up to 5 hours including breaks
Training days: 1 or 2
Practical exercises: optional, +1 day
Recommended group size: 6-14 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
Total duration: up to 5 hours including breaks
Training days: 1 or 2
Practical exercises: optional, +1 day
Recommended group size: 6-14 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
– Heads of Sales
– Sales Directors
– Sales Managers
– B2B and B2C salespeople
– Project managers
– After-sales professionals
– Account managers and agents
– Sales representatives
– Small business owners
– Customer service and support specialists
– Sales Directors
– Sales Managers
– B2B and B2C salespeople
– Project managers
– After-sales professionals
– Account managers and agents
– Sales representatives
– Small business owners
– Customer service and support specialists
Training | Workshop
COMPLAINTS AND PROBLEM SITUATIONS
# AGGRESSIVE AND DIFFICULT CUSTOMERS
# DISPUTE AND CONFLICT RESOLUTION
# 70 POWERFUL RESOLUTION PHRASES
1. Complaints and negative reviews cost money, time and customers
2. The team avoids resolving issues due to low confidence in how to act
3. Customer aggression is taken personally, affects well-being and work quality
4. Problem situations lack structure and lead to mixed outcomes
5. Conflicts often escalate at an early stage – with customers and internally
6. Management is often involved in situations the team should handle
7. Practical approaches to handling complaints and emotions are needed
2. The team avoids resolving issues due to low confidence in how to act
3. Customer aggression is taken personally, affects well-being and work quality
4. Problem situations lack structure and lead to mixed outcomes
5. Conflicts often escalate at an early stage – with customers and internally
6. Management is often involved in situations the team should handle
7. Practical approaches to handling complaints and emotions are needed
1. Awareness of actions that can trigger negative customer reactions
2. The ability to calm customer emotions and stay professional
3. A practical six-step structure for resolving problem situations
4. Dozens of phrases for spoken and written communication with different customers
5. Lower emotional stress and reduced risk of burnout in daily work
2. The ability to calm customer emotions and stay professional
3. A practical six-step structure for resolving problem situations
4. Dozens of phrases for spoken and written communication with different customers
5. Lower emotional stress and reduced risk of burnout in daily work
Format: in-person or online
Total duration: up to 5 hours including breaks
Training days: 1 or 2
Practical exercises: optional, +1 day
Recommended group size: 6-20 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
Total duration: up to 5 hours including breaks
Training days: 1 or 2
Practical exercises: optional, +1 day
Recommended group size: 6-20 participants
Typical timing with 1 group per day: 10:00 – 15:30
Typical timing with 2 groups per day: 08:30 – 13:00 and 14:00 – 18:30
– For organisations and teams across all industries
WHAT DESCRIBES OUR TRAINING
ATMOSPHERE
Light humour, specially selected background music, interactive and inspiring environment.
ACTIVITIES
Brain games, team building activities, physical exercises and changing seats during the training.
APPROACH
Real-life examples and case studies, inclusive and engaging methods, and homework for lasting results.
ADAPTATION
Customised training programme for the company, optimal duration, and comfortable breaks.