Training sessions with Didzis never disappoint and consistently offer fresh perspectives and approaches, which is why we were delighted to collaborate with him again. The training cycle consisted of three sessions, each focused on a key topic directly related to our daily work. Didzis carefully tailored every session to our specific needs, addressing our everyday challenges in detail and providing practical solutions well suited to the Accenture environment. We particularly appreciated the open and relaxed atmosphere, which encouraged active participation, questions and the sharing of experiences. Didzis also reminded us of principles we believed we already knew, yet helped us view them from a different perspective, making their application more effective and purposeful. Each session delivered concrete, practical insights that we can apply in our work to enhance both processes and team collaboration. A sincere thank you to Didzis for his professionalism, personalised approach and valuable expertise.

Didzis prepared thoroughly for each training day, discussing our requirements several times and tailoring the programme to our individual needs. Knowing and putting it into practice are two different things. Thanks to Didzis, we have introduced several positive changes in our team’s daily life. As a mystery shopper, Didzis was able to evaluate our services as a customer and provided several valuable insights and recommendations that we are successfully applying today. Thank you for the time and motivation you have given us to grow as a clinic and as a team! It was really exciting, kind and positive!

Didzis’ strength is communication. He has the ability to open people up and give them what they expect from the training. Equally important is his ability to understand my current needs as an entrepreneur. What I liked most about the training process was that Didzis was able to find and adapt the needs to my company and industry. Our cooperation has developed into a very good training cycle and the ability to train the whole team. I would recommend Didzis to any entrepreneur who wants to develop their staff and improve their communication skills.

My colleagues and I attended a one-day training programme on successful communication and quality customer service. The day was exciting, dynamic and useful. It was valuable to revisit things we already know, to remember them for everyday use, and to learn something new. We can thank Didzis for his professionalism and the practical approach he demonstrates in mutual communication.

We highly value Didzis’ professional expertise in “Problem-Solving” and his ability to present theory, which is supported by carefully chosen and practical examples. Conducting the training in English also highlighted Didzis’ language skills, making his programmes perfectly suited for international teams. Considering airBaltic’s existing training base in customer service, adapting the programme was not an easy task. However, Didzis approached it with great interest and flexibility, successfully tailoring both the content and examples to our needs and the specifics of the aviation industry. His approach is focused on practical application while maintaining the highest quality. Participants particularly highlighted Didzis’ energy, engagement, and hands-on approach – the solutions offered were not only theoretically valuable but also immediately applicable in daily work. The training was concise and purposeful, and delivered tangible added value. Thank you for the productive and long-term cooperation over the past two years – we truly appreciate Didzis’ contribution to airBaltic’s growth!

The customer service training was a genuine pleasure – truly good, high-quality time well spent. All the essential and important aspects were thoroughly covered, and the desired understanding was achieved through clear, practical and relatable examples. This training is not only educational but also a powerful motivational experience for employees. The energy and enthusiasm you see in the team afterwards make it more than worthwhile. If your employees are no longer inspired by what you tell them each day, call Didzis – because every word he says is genuinely absorbed and put into practice.

When we were planning the ATTA CENTRE team-building event, the first person I thought of was definitely Didzis. I have also worked with him and he is someone from whom I have inherited a lot of knowledge and skills. The whole team took part in the training and, after spending time together, we became more open and empathetic towards each other. On behalf of the whole ATTA CENTRE team, we say thanks for the motivation and energy that not only benefitted us individually, but also improved overall results.

On behalf of myself and my colleagues, I would like to thank Didzis for his professional and inspiring sales training. He shared valuable insights and practical experience, making the learning process both engaging and motivating. We truly appreciated his professional approach and willingness to answer every question. The knowledge and skills gained during the training will undoubtedly prove valuable in our future work. Thank you for an excellent experience!

Effortlessly – the first word that comes to mind when remembering how the training was prepared and implemented. And by “effortlessly” I mean – for us as the client. Communication was concise, questions were direct and solutions were clear. Every step felt structured, professional and fully under control. Understanding and analysing our needs – it seems that by day one Didzis had studied us so extensively that he knew more about us than we did. What I mean by all this – he dives in deeply and cares genuinely while preparing the training and giving it.

In order for a company to be truly customer-oriented, every employee must understand the meaning of customer service, how it fits into the company’s culture, and the role they play in this process. Such understanding does not arise spontaneously – it requires training. It is rare to encounter such a high level of preparation, where both the training itself and the preliminary work carried out jointly by the company and the trainer are so strongly focused on achieving the desired results. The analysis of different situations and the conclusions drawn not only contributed to the development of new skills and the consolidation of knowledge, but also helped energise the group, lift morale and create a healthy competitive spirit. Special thanks to Didzis for his close attention to the customer’s needs!

Didzis is an excellent trainer and a true expert in customer service, something that was evident from our very first meeting and later during the preparation stage, where he went above and beyond to achieve the goals of both the training and Fiziocentrs. His dedication and commitment were felt at every step, both in meetings and throughout the training itself. The knowledge and charisma he brings are exactly what we were searching for, and it was a real pleasure to see how Didzis inspired participants to get actively involved. We certainly gained far more than expected, receiving not only valuable knowledge but also an immeasurable boost of energy and motivation to become better versions of ourselves every single day.

We have always strived to improve the quality of service provided to our existing and prospective customers. The training led by Didzis helped us refresh our existing knowledge and acquire new skills that can be applied in our daily work. We believe this will further strengthen our customer service culture and help our colleagues better analyse customers’ needs. It is especially worth mentioning the visits to our shops both before and after the training, which allowed us to identify mistakes and shortcomings in the sales process on site. Didzis’ delivery is highly engaging and supported by effective real-life examples; the atmosphere is dynamic and inspiring, and the standard of customer service demonstrated during the training is set at the highest level.

We were delighted by the positive attitude and relaxed atmosphere throughout the training – everyone felt free to express themselves, ask questions and even enjoy the background music. And of course, Didzis himself is a great example of excellent service, and we truly experienced it firsthand. He has a very professional presence, knows how to listen and creates a pleasant emotional aftertaste. The team felt highly inspired after the training, gaining fresh ideas and being reminded of the important nuances of customer service. It also encouraged us to reflect on how small details form the bigger picture. Thank you to Didzis for reminding our entire team that the best sales happen when the customer feels relaxed, valued and comfortable in the presence of the salesperson.

During the training led by Didzis, each member of our team gained practical skills in developing clear and purposeful communication, both written and verbal. The brilliantly simple hands-on exercises we completed during the sessions played a particularly important role. The newly acquired skills are already being applied in our daily work. As a result of the training, our communication has become more personal and engaging, helping us stand out and remain memorable to potential business partners. We have also seen increased responsiveness and stronger relationships with our clients.

Our cooperation with Didzis turned out to be very successful and brought direct value to the entire Komforts team. From the very beginning, we appreciated his professionalism – the proposal was prepared with thorough attention to our company’s specifics, needs, and even the nuances related to our products and sales process. This gave confirmation that the training was not designed as a standard solution but as a programme tailored specifically for us. Didzis demonstrated a high level of professionalism, created a positive and open atmosphere, delved into the details, and regularly asked for our feedback, which made the training even more valuable. Both our salespeople and wholesale managers gained practical tools for their daily work and a fresh perspective on the sales approach. The training was structured, dynamic, and at the same time easy to grasp, which helped the team to quickly absorb and put the new knowledge into practice. Overall, this cooperation exceeded our expectations, and we confidently recommend Didzis as a reliable, responsive, and professional partner in the development of sales skills.

We highly value Didzis Grāvītis’ individual approach in understanding the specific needs of Liepāja Theatre and his thorough preparation prior to the training. The two-day programme also served as an excellent team-building experience for our audience service staff. For our team, it brought fresh energy for continued growth. The recommendations shared by Didzis, as well as the insights gained through group work, were implemented immediately to enhance the theatre-goers’ experience and encourage them to return. Thank you for the reminder that we already have the pencil – it simply needs sharpening from time to time.

Centurion Hospitality and Didzis have done a great job in providing training that not only improves the quality of the team, but also its internal synergy. Our company is an e-commerce company, selling products worldwide via internet platforms. Although Centurion Hospitality’s training is based more on face-to-face service delivery, in this case Didzis did an excellent job of adapting the training to the e-commerce sphere, where most communication with customers takes place remotely and in writing.

Competence, precision, humour and excellent communication skills are the qualities that define Didzis. During the training, the LTRK sales team revisited important customer service details that had gradually been forgotten or pushed aside. We were reminded of the small but essential elements that make a real difference in daily work. We listened with genuine interest as Didzis spoke about aspects of customer service that may seem obvious at first glance. Yet, for reasons we could not fully explain, many of these principles had not been consistently applied in our daily practice until the training. The sessions were delivered in a light, knowledgeable and engaging atmosphere. The balance between professionalism and humour made the content easy to absorb and reflect upon. After two days of training, we had a clear understanding of what needs to be improved and how to implement those changes. We now know how to make every customer feel truly welcome when stepping through the doors of LTRK.

The training was well thought through. You could tell that Didzis and Guntars had done proper research and delved into our field, production, and had already met our employees as mystery shoppers; therefore, they could immediately give their observations and recommendations on what should be improved and paid attention to. The atmosphere at the training was very pleasant – free, enjoyable, the team opened up very well, we discussed a lot, came up with ideas we had never thought of before and brainstormed on how to change the routine and what else to improve. Both trainers were very knowledgeable, shared their experience, adapted recommendations to our daily work, and together we were able to look at many things from a completely different angle. This training was very useful and we still use the new knowledge in our day-to-day work.

What began as an initial training need evolved into a large-scale project. During this project, we reviewed and refined our sales and customer service standards, developed problem-solving scenarios and a comprehensive training programme, and trained internal trainers as well as more than 500 employees in Latvia. Our successful experience in Latvia was soon followed by our colleagues in Estonia. Didzis’ attention to detail and his ability to identify connections between casino departments, customer areas and employee roles enabled us to establish a unified and consistent approach to customer service. As a result, a single standard was introduced, ensuring top-class service for all our customers. Following the success in Latvia and Estonia, our colleagues in Lithuania have also expressed interest in implementing the project – a clear testament to the quality of Didzis’ work and the long-term value it brings.

Professionalism, positivity and precision! I truly admire the nuanced approach taken in developing the training programme, as Didzis carefully immersed himself in the airport environment and service processes to tailor the material as effectively as possible. His positive charisma carried through the entire training, encouraging even experienced industry professionals to embrace more open communication and respectful collaboration. And finally – precision. Precision in proposing solutions to various situations, as well as in the structured flow of the training day, which is particularly important in the aviation industry. I would certainly recommend this training to anyone who values a happy customer and a motivated employee.

The customer service and problem-solving training led by Didzis Grāvītis was an excellent choice. His professional approach, positive energy and ability to engage the audience made the learning process both valuable and genuinely inspiring. Didzis successfully tailored the content to the specific nature of daily work at Riga Airport, offering practical examples and effective solutions to enhance customer service quality. We particularly value his ability to create an open, inclusive and safe learning environment in which every participant felt heard and actively involved. Following the training, we gained not only new knowledge but also a fresh perspective and renewed motivation to further strengthen our culture of service excellence. Thank you, Didzis, for a professional and inspiring experience. We highly recommend him as a top-level trainer to any organisation looking to raise its customer service standards to a new level. You are always welcome at Riga Airport!

An inspiring and positive learning day with colleagues. Didzis is definitely someone who, with his experience, knowledge and attitude, is able to enthuse others and stimulate new ideas for excellent customer service.

Didzis has a positivity that sticks to others. This sense of positivity and energy is felt by every participant. Communication with partners and colleagues is important in any industry, and Didzis’ experience and the way he presents it are key reasons why we chose to work together. I would recommend working with Didzis to companies that have regular training but feel they don’t really get feedback from their employees. Didzis will definitely show that participants can come out of the training happy and inspired, ready to try out new skills in real life.

It was nice that before the customer service training, the trainer got to know the company and also visited it as a mystery shopper. It creates and gives the sense of an individual approach. I very much appreciated the way in which seemingly obvious things were brought to the attention of customer service professionals, and the reasons why these aspects are important and contribute to good customer service. Didzis knows how to engage and present all the tricks of good service in an easy-to-understand way.

In close collaboration, we implemented a training programme specifically designed for Stockmann. Before the training, Didzis visited our department store as a mystery shopper, thus allowing him to adapt the training content to the wishes and needs of Stockmann. He has a personal and open approach, which successfully strengthened the connection not only between Didzis and our employees, but also among colleagues. He offered his knowledge in an easy and perceptible form, which allowed us to apply it straight away. During this sales training, Didzis also provided information on how to be motivated in one’s personal life, as well as on how to set effective and achievable goals. Training led by Didzis comes with ADDED value!

Didzis and Guntars have proven to be exceptional sales coaches trusted by leading brands. Sales is not just a buzzword – it is a commitment. They do not make empty promises; instead, they provide practical and effective tools that genuinely improve a company’s sales performance. I particularly appreciated the extensive preparation before the training began, including product research, case studies, meetings and questionnaires for the colleagues involved. What sets Guntars and Didzis apart is their ability to design meaningful, high-quality and creative sales coaching sessions. Their professionalism and adherence to agreed deadlines are clear strengths. I also value the fact that they do not offer one-off training sessions, but take a long-term approach to developing the company’s sales process. Tilde has entrusted its Sales team training to Didzis and Guntars, and this will be an ongoing partnership. We look forward to continuing our cooperation and reaching new sales heights together.

Ursus Forwarding is a logistics company for which customer service is an essential part of everyday business. Our team met Didzis Grāvītis at the “A Date with a Client?” training. Didzis pays great attention to detail – both to the learning material and to the venue. With his charisma, he knows how to present a difficult topic in an interesting way and how to masterfully engage even the most insecure colleagues. The learning process is characterised by precise tasks and careful attention to timelines. We evaluated how examples from our sector were chosen for each situation. We definitely recommend Didzis’ training for companies that want to take their customer service to the next level.

We have cooperated with Didzis repeatedly and spent several training days together. During this period, even outside of the training, Didzis has always shown a lot of care and empathy and gives support so that I, as a team leader, can implement various practices in everyday life. Mutual feedback is always provided, which allows us to move forward. In the negotiation process, Didzis already seeks the best way to provide his knowledge in a format that makes it truly valuable; he delves deeply into the industry-specifics and develops a training plan that matches the particular sales team. The examples and real-life situations that were prepared for our team during the training have been added to the company handbook and are now used in our daily work with clients. Didzis is a true professional – he always makes sure that the training process is pleasant and relevant to everyone and the industry, follows the well-being of the trainees, steps out of the comfort zone and most importantly – allows everyone to laugh, as well as be free and genuine. Thanks for the nice background music and the work done on our development.

If you don’t know Didzis, the first impression could be misplaced. But after the first minutes of talks and lectures, it is clear that he knows what he is talking about and what he teaches. Although the atmosphere in the training is relaxed, there is also discipline and respect for the trainer. It promotes engagement and confidence in what is being taught. There is no chance of being tired or unwilling to listen to Didzis during training. Didzis is the embodiment of positivity, alternating such with real life, and he knows how to present everything with a big smile. Even the laziest employees are recharged for at least three months, and the most diligent, for a year.

I strongly recommend that both beginners and seniors attend the training of Didzis, because even professionals can often forget fundamental, but very important things in their daily routine. The atmosphere is always light and relaxed and hours pass in a flash. Particularly valuable is the team work on practical tasks. The main value of any company is qualified personnel, and Didzis, a rocket of positivity, can definitely help in this area.

Hestia Hotel Group has an excellent partnership with Centurion Hospitality. Our colleagues from reception, restaurant and management regularly attend various organised courses. I personally attended the “Effective Complaints Handling in Hotels” training. I received focused and industry-orientated information. The training gave me both new knowledge and refreshed skills I had forgotten. A great atmosphere and a dose of motivation are guaranteed!

Didzis is one of the founders of Italissimo service standards. I have attended at least four of his training sessions. They are always filled with humour, a positive atmosphere and encouraging activities. Didzis is able to inspire his audience by presenting information in an easy-to-understand and engaging way. Importantly, he has experience both as an industry colleague and as a regular restaurant guest. Accordingly, the advice given is practice-based and logically reasonable. It is always valuable to experience an atmosphere during the training that inspires me, as an owner, with new ideas for further improvements and future goals.

Didzis Grāvītis is certainly a professional with a capital P. This is a training programme we would gladly return to – interactive, engaging and based on real-life examples. Every detail is thoughtfully considered, ensuring that all participants feel comfortable, confident and relaxed. This creates an environment where everyone is willing to share their experience and gain new knowledge. Most importantly, the training not only teaches, but also explains why it is essential to follow certain service standards. For our team of experienced professionals, Didzis’ training encouraged us to step out of our comfort zone and daily routine. I would recommend this training to both new and experienced colleagues in the industry.

I recommend everyone to attend training with Didzis, no matter which industry you work in. It’s like a breath of fresh air after a good marathon and makes you look at the nuances, evaluate the shortcomings, straighten your back and become better. It allows everyone to look at the details of service provision both from the perspective of the service provider and the customer. In my opinion, employees of today combine many qualities in one profession, so training is essential not only for young aspirants, but also for experienced industry professionals, making them broaden their horizons.

I met Didzis in the spring of 2018 and our cooperation that started then is still strong today. Didzis knows how to inspire everyone in a very short time – employees become noticeably more positive, open and smiling after the training. One of Didzis’ strongest areas of activity is sales and upselling. It is always a pleasure to watch how employees compete with each other after the training, and how they are not afraid to expertly recommend food and drinks to guests. This has a significant impact on revenue and the business as a whole. I am also glad to see that the employees pay much more attention to their appearance and manner of speaking both in person and on the phone. I recommend this training to everyone – it is easy-going and relaxed, with excellent background music and an inspiring atmosphere.

Many thanks to both sales trainers, Didzis and Guntars, for the tailor-made course focused on Mogotel Hotel Group’s current priorities and the hospitality sector. The training was thoughtfully designed and highly valuable; the insights gained by the team were truly significant. The sales team particularly appreciated the practical exercises – some even received homework to deepen their understanding of our products and their sales advantages. I would definitely recommend this training to others; it is an excellent way to gain new knowledge while also strengthening connections within the team.

Choosing Didzis to train our team when opening the restaurant was one of our wisest decisions. He is a true industry professional who seems to have experienced almost everything one can encounter in service, yet he remains a cheerful and optimistic partner, always brimming with ideas. Didzis has a rare ability to connect with people – to speak, to listen and to genuinely sense both the individual and the wider audience – while maintaining his authority as a training leader. He not only illustrates every situation clearly, but also provides immediate explanations and practical solutions that are easy to understand for both seasoned professionals and those just starting out in the service industry. His knowledge, skills, ability to engage everyone and, most importantly, his passion inspire and motivate those around him. We truly value Didzis’ authenticity, collaborative approach, ability to go into depth and highlight the values we wish to uphold at Parka Paviljons. Our employees still mention Didzis in everyday situations long after the training, which confirms that it was meaningful and valuable not only at management level, but for the entire restaurant team.

Repetition is the mother of learning. It may have seemed that we had already heard and known it all, but Didzis, in a relaxed and friendly atmosphere, presented everything in such an easy-to-understand way that it allowed us to see many things from a new perspective. Through humour and real-life examples, he encouraged us to reflect on how we organise our daily work and to recognise what we could improve in our working environment and professional development, so that our guests would want to return again and again. The training was like a fine red wine – with a distinct and rich bouquet that left a truly pleasant aftertaste.

Training with Didzis Grāvītis is a wonderful experience filled with valuable advice, solutions and guaranteed positive energy. It features a good atmosphere and a relaxed feeling, during which you can ask questions and discuss real-life examples. The practical work is designed to be easily perceivable but with a strong message, so engagement is 100%. The observations and the proposals made are thoughtful and can be implemented on a day-to-day basis. We would like to express our sincere thanks to Didzis for organising a professionally thought-out, exciting and useful training programme.

Together with Didzis, we organised a five-day training cycle for tourism and hospitality companies in the Kurzeme region, and this experience was truly excellent. Communication with him is extremely easy, pleasant, and constructive, and the training atmosphere was exactly the same. All the participants gained a great boost of positivity and inspiration, acquiring knowledge in an engaging and motivating way. In a short time, a wide and diverse range of topics was covered – from practical skills to a strategic perspective. Didzis is a vivid example of how much can be achieved with the right approach. He has the ability to create an environment where everyone feels safe, motivated, and encouraged to participate. Moreover, the care and professionalism with which he prepares for each training day is truly admirable. It was a genuine pleasure to work with him and to see the participants’ enthusiasm after each session. Didzis is a true source of inspiration for both entrepreneurs and for us!

I truly enjoyed the complaint and conflict resolution training. It included both theoretical and practical elements, and the seven hours felt more like three. The trainer is highly experienced and genuinely committed to teaching and supporting every participant. I am convinced that this type of training is essential for anyone involved in customer service, as the knowledge shared is valuable for professionals working in restaurants, hotels and many other industries. It was undoubtedly both useful and engaging.

Wonderful and energetic training! Didzis’ style made this learning a pleasant experience. What made it even more valuable was his ability to remind us about the nuances that are so crucial when working with clients. Didzis knew his topic very well, and he added hands-on examples and innovative advice to the programme. This training was a great reminder about the importance of empathy in leading people and managing projects, and it inspired us and gave us useful skills to improve the quality of our everyday work.