Centurion Hospitality is a company founded by hospitality professionals. Our experience has proven that high-quality service must be the norm in any business and industry worldwide.

We are enthusiasts who know exceptional service first hand and help to avoid mistakes that customers tend not to forget.

Didzis Gravitis

DIDZIS GRAVITIS
CEO & Leading Training Specialist

  • In service, hospitality and management since 2006
  • 1500+ hours of training experience
  • Fluent in English and Russian
  • Hobbies: kart racing, restaurants, car test drives, travelling and cycling

Professional and memorable service has been my daily focus for more than 15 years. During this time, I have received numerous confirmations that excellent service has a positive effect on the well-being of both – clients and employees. For this reason, I strongly believe that the success story of companies lies in their ability to communicate.

– Customer service audit
– Service standard development
– Team motivation and training
– Successful first and last impression
– Customer loyalty and reviews
– On-site and online communication
– Complaint and problem solving
– Employee interviews and evaluation
– Technical and operational audit for hotel development projects
– Service and hospitality speaker

I am CEO and also Leading Training Specialist at Centurion Hospitality. In my daily life I am involved in tourism and hospitality projects, as well as the introduction of hospitality in retail, finance, insurance, car trade, health and the IT industry. I consider personal experience to be my greatest added value – I have 10 years of experience in management at five-star hotels, and I am a customer of many industries on a daily basis. This has a significant advantage, as in every project and training, I can share real-life situations and look at any question from the most important ideological perspective – the viewpoint of a customer.

Until 2015, my daily life involved active travelling and work at both – The Leading Hotels of the World and Radisson BLU five-star hotels. I began my career by serving guests at the reception, managing the reservations department, as well as coordinating various sales and marketing activities. As my experience grew, I was entrusted with countless projects as well as renovations of differing size and duration. I was also responsible for IT solutions, event management, budgeting, revenue planning and reporting to the board. At the final stage of my hotelier’s career, I was hotel manager of a 5-star hotel and was in charge of operations, strategic planning and overall running of the hotel and its staff.

Everyone reaches a point in life where they want to share their knowledge and experience. A point where one is willing to give something valuable to others as gratitude for what has been given to them. This was the moment Centurion Hospitality was born, with a noble mission and clear vision of where it should head. Since I founded the company, my aim has remained the same – share knowledge and experience. I want to inspire and raise awareness of how exceptional service and communication impact business growth, client loyalty and the well-being of employees in the long term.

MISSION

While maintaining the uniqueness of each company, our mission is to share knowledge and give the right tools to achieve excellent service, outstanding reviews and loyal clients. Centurion Hospitality is driven by a balance between a happy client, a satisfied employee and a successful business.

VISION

The vision of Centurion Hospitality is to become an internationally recognised industry leader that plays an important role amongst enterprises that see excellent customer service as their daily business practice. Centurion Hospitality is inspired by its clients who become leaders in their field and are financially successful.

OUR SYMBOL

Centurion Hospitality was named after Centurion – a senior officer of the Roman army, whose experience and valour were a crucial factor in maintaining order on the battlefield and ensuring Rome’s military success.

By standing up for true hospitality and professional customer service, it is also us who carry the image of a leader and warrior. We share our experience to fight for client satisfaction and successful business. We strive for bright moments, unforgettable memories and long-lasting friendship.

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