STANDARD CONTROL AND STAFF GROWTH SYSTEM
Learning new knowledge is the same as going to the gym – the results only come if we train regularly!
– The growth and control system of standards is a solution to the most common challenge of any training – to ensure the further use of newly acquired knowledge and the development of new habits.
– To help the employees implement the standards on a daily basis, this system should be used for the first 3 to 4 weeks after the training. It is based on the employee’s self-assessment of compliance with the standards and requires up to 15 minutes per working day. The system requires general monitoring by the management and its repetition for 1 week per month, i.e., 12 weeks per year.
– The control and growth system includes recommended communication phrases for most service standard points and ensures easier communication with the customers, as well as further learning after the training.