Didzis is one of the founders of Italissimo service standards. I have attended at least four of his training sessions. They are always filled with humour, a positive atmosphere and encouraging activities. Didzis is able to inspire his audience by presenting information in an easy-to-understand and engaging way. Importantly, he has experience both as an industry colleague and as a regular restaurant guest. Accordingly, the advice given is practice-based and logically reasonable. It is always valuable to experience an atmosphere during the training that inspires me, as an owner, with new ideas for further improvements and future goals.

The customer service training was a genuine pleasure – truly good, high-quality time well spent. All the essential and important aspects were thoroughly covered, and the desired understanding was achieved through clear, practical and relatable examples. This training is not only educational but also a powerful motivational experience for employees. The energy and enthusiasm you see in the team afterwards make it more than worthwhile. If your employees are no longer inspired by what you tell them each day, call Didzis – because every word he says is genuinely absorbed and put into practice.

Didzis demonstrated a high level of professionalism, created a positive and open atmosphere, delved into the details, and regularly asked for our feedback, which made the training even more valuable. Both our salespeople and wholesale managers gained practical tools for their daily work and a fresh perspective on the sales approach. The training was structured, dynamic, and at the same time easy to grasp, which helped the team to quickly absorb and put the new knowledge into practice. Overall, this cooperation exceeded our expectations, and we confidently recommend Didzis as a reliable, responsive, and professional partner in the development of sales skills.

Didzis’ professional approach, positive energy and ability to engage the audience made the learning process both valuable and truly inspiring. Didzis adapted the content perfectly to the specifics of daily work at the airport, providing practical examples and useful solutions for improving customer service quality. We particularly value Didzis’ ability to create an open, inclusive, and safe learning environment, where every participant was heard and actively involved. Following this training, we have gained not only new knowledge but also a fresh perspective and motivation to continue developing an outstanding customer service culture. Many thanks to Didzis for such a professional and inspiring experience.

We highly value Didzis’ professional expertise and his ability to present theory, which is supported by carefully chosen and practical examples. Adapting the programme was not an easy task. However, Didzis approached it with great interest and flexibility, successfully tailoring both the content and examples to our needs and the specifics of the aviation industry. Participants particularly highlighted Didzis’ energy, engagement, and hands-on approach – the solutions offered were not only theoretically valuable but also immediately applicable in daily work. The training was concise and purposeful, and delivered tangible added value. Thank you for the productive and long-term cooperation over the past two years – we truly appreciate Didzis’ contribution to airBaltic’s growth!

Training sessions with Didzis never disappoint and always pleasantly surprise us with new perspectives and approaches, which is why we were delighted to collaborate again. We especially appreciated the open and relaxed atmosphere, which encouraged active participation, questions, and experience sharing. Didzis also reminded us of things we thought we already knew but helped us see them from a different perspective, making their application more effective and purposeful. Each session provided concrete, practical insights that we can apply in our work to improve both processes and team collaboration. A big thank you to Didzis for his professionalism, personalised approach, and valuable experience!

In close collaboration, we implemented a training programme specifically designed for Stockmann. Before the training Didzis visited our department store as a mystery shopper, thus allowing him to adapt the training content to the wishes and needs of Stockmann. He has a personal and open approach, which successfully strengthened the connection not only between Didzis and our employees, but also among colleagues. He offered his knowledge in an easy and perceptible form, which allowed us to apply it straight away. During this sales training, Didzis also provided information on how to be motivated in one’s personal life, as well as on how to set effective and achievable goals. Training led by Didzis comes with ADDED value!

Effortlessly – the first word that comes to mind when remembering how the training was prepared and implemented. And by “effortlessly” I mean – for us as the client. Communication was concise, questions were direct and solutions were clear. Every step felt structured, professional and fully under control. Understanding and analysing our needs – it seems that by day one Didzis had studied us so extensively that he knew more about us than we did. What I mean by all this – he dives in deeply and cares genuinely while preparing the training and giving it.