SPA AND BEAUTY CENTRES

  • Taking a reservation
  • Professional skills of the reservations agent
  • Letter of confirmation and the information it includes
  • Total amount of standards: 35
  • Welcoming of the guest at the spa centre
  • Check-in at the spa centre
  • Introducing the guest to the Spa centre and its services
  • Professional skills of the receptionist
  • Total amount of standards: 19
  • Feedback about the spa centre and its services
  • Up-selling of products and services
  • Check-out from the spa centre, payment
  • Farewell of the guest
  • Professional skills of the receptionist
  • Total amount of standards: 20
  • Information on the most important facilities
  • Accompanying the guest to the changing rooms
  • Professional skills of the employee
  • Total amount of standards: 15
  • Welcoming and greeting the guest
  • Evaluation of the client’s health
  • Service before the treatment
  • Performance of the treatment
  • Service after the treatment
  • Professional skills of the employee
  • Layout, equipment and other norms of the treatment room
  • Cleanliness and safety of the treatment room
  • Bath and shower cabin – cleanliness and other norms
  • Total amount of standards: 89
  • Welcoming and greeting the guest
  • Evaluation of the client’s health
  • Service before the treatment
  • Performance of the treatment
  • Service after the treatment
  • Professional skills of the employee
  • Layout, equipment and other norms of the treatment room
  • Cleanliness and safety of the treatment room
  • Total amount of standards: 77
  • Cleanliness and atmosphere at the spa centre
  • Cleanliness, safety and other norms of the swimming pool
  • Cleanliness and safety of the steam room, sauna and Jacuzzi
  • Cleanliness and atmosphere of the the relaxation room
  • Variety of food and drinks served in relaxation room
  • Quality of food and drinks
  • Cleanliness and other norms of the changing rooms and lockers
  • Cleanliness and other norms of showers and toilets
  • Total amount of standards: 145
  • Check-in at the gym
  • Check-out from the gym
  • Cleanliness of the reception and gym
  • Safety, equipment and other norms at the gym
  • Safety and cleanliness of the steam room, sauna and Jacuzzi
  • Cleanliness and other norms of the changing rooms and lockers
  • Cleanliness and other norms of the showers and toilets
  • Professional skills of the employees
  • Total amount of standards: 129