RESTAURANTS AND BARS

À la carte and buffet breakfast

Greeting and seating the guest
Guest service: sequence and process
Guest service: professional manner and approach
Setting of the buffet table
Availability and variety of food and drinks
Quality of food and drinks
Menu and its contents
Professional skills of the waiter
Table setting, cleanliness of the restaurant and other norms
Total amount of standards: 98

À la carte dinner and lunch

Making a reservation at the restaurant
Greeting and seating the guest
Guest service: sequence and process
Guest service: professional manner and approach
Availability and variety of food and drinks
Quality of food and drinks
Menu and its contents
Professional skills of the waiter
Table setting, cleanliness of the restaurant and other norms
Total amount of standards: 131

Buffet dinner and lunch

Making a reservation at the restaurant
Greeting and seating the guest
Guest service: sequence and process
Guest service: professional manner and approach
Setting of the buffet table
Availability and variety of food and drinks
Quality of food and drinks
Menu and its contents
Professional skills of the waiter
Table setting, cleanliness of the restaurant and other norms
Total amount of standards: 100

Serving a meal at the bar

Greeting and seating the guest
Guest service: sequence and process
Guest service: professional manner and approach
Availability and variety of food and drinks
Quality of food and drinks
Menu and its contents
Professional skills of the bartender
Table setting, cleanliness of the bar and other norms
Total amount of standards: 98

Serving drinks and snacks at the bar

Greeting and seating the guest
Guest service: sequence and process
Guest service: professional manner and approach
Quality of food and drinks
Menu and its contents
Professional skills of the bartender
Table setting, cleanliness of the bar and other norms
Total amount of standards: 70