I have been involved in tourism and hospitality for more than 15 years. During this time I have gained vast travel experience and worked at Radisson BLU and The Leading Hotels of the World five star hotels. I started my career as a night auditor and receptionist, moving on to guest relations, managing the reservations department and coordinating various sales and marketing activities. I have been in charge of a number of projects, supervised renovations of various size and extent, been responsible for revenue management, IT solutions, event planning, budgeting and management reports. At the final stage of my hotelier’s career, I was hotel manager of a 5-star hotel and was in charge of operations, strategic planning and overall running of the hotel and its staff. For the last 4 years I have been working in the field of staff education and personnel development, successfully training tourism and hospitality specialists, developing training programmes and leading the implementation of service standards for companies of different sizes and profiles.