SPA AND BEAUTY CENTRES
- Taking a reservation
- Professional skills of the reservations agent
- Letter of confirmation and the information it includes
- Total amount of standards: 35
- Welcoming of the guest at the spa centre
- Check-in at the spa centre
- Introducing the guest to the Spa centre and its services
- Professional skills of the receptionist
- Total amount of standards: 19
- Feedback about the spa centre and its services
- Up-selling of products and services
- Check-out from the spa centre, payment
- Farewell of the guest
- Professional skills of the receptionist
- Total amount of standards: 20
- Information on the most important facilities
- Accompanying the guest to the changing rooms
- Professional skills of the employee
- Total amount of standards: 15
- Welcoming and greeting the guest
- Evaluation of the client’s health
- Service before the treatment
- Performance of the treatment
- Service after the treatment
- Professional skills of the employee
- Layout, equipment and other norms of the treatment room
- Cleanliness and safety of the treatment room
- Bath and shower cabin – cleanliness and other norms
- Total amount of standards: 89
- Welcoming and greeting the guest
- Evaluation of the client’s health
- Service before the treatment
- Performance of the treatment
- Service after the treatment
- Professional skills of the employee
- Layout, equipment and other norms of the treatment room
- Cleanliness and safety of the treatment room
- Total amount of standards: 77
- Cleanliness and atmosphere at the spa centre
- Cleanliness, safety and other norms of the swimming pool
- Cleanliness and safety of the steam room, sauna and Jacuzzi
- Cleanliness and atmosphere of the the relaxation room
- Variety of food and drinks served in relaxation room
- Quality of food and drinks
- Cleanliness and other norms of the changing rooms and lockers
- Cleanliness and other norms of showers and toilets
- Total amount of standards: 145
- Check-in at the gym
- Check-out from the gym
- Cleanliness of the reception and gym
- Safety, equipment and other norms at the gym
- Safety and cleanliness of the steam room, sauna and Jacuzzi
- Cleanliness and other norms of the changing rooms and lockers
- Cleanliness and other norms of the showers and toilets
- Professional skills of the employees
- Total amount of standards: 129